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Delta Airlines

You've done it, I'm sure you have - spent twenty painful minutes on the phone with "Mark" or "Sheldon," not getting something done via tech support.

"Mark" and "Sheldon," of course, are in India, their English is painfully far from the American variety and your communication was so mutually uncertain that Sheldon wouldn't deviate from his sequential script, which meant you couldn't just ask the question you called about until Sheldon had checked all your account details, personal details, asked all those questions about whether your equipment was properly plugged in and so on. You've done this. You know who you are.

Well, despite its usurious change fees and bag fees and _________ (your pet peeve here), it's only fair to note that Delta Airlines has stopped outsourcing its call centers, which the AJC reports had been in use since 2002. Chris McGinnis writes in his The Ticket newsletter that "calls will now be directed to call centers in the US, Jamaica and South Africa."

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